Plumbing Connection Summer 2016

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PLUMBING CONNECTION SUMMER 2016 77
tool is their database which records customer details and
has been built over the years. They have software that gives
them the edge. It logs the appointment, shows the test time,
date, location etc., it sends the reports to the customer and
the authority; it sends the invoice and then sends out follow
up letters at a future date to remind the customer that the
test is due again.
Also they always leave a test tag on the device with the
date of test and their details so the customer has a way of
contacting them should something go wrong.
ATTITUDE
If you struggle to get out of bed and turn up looking like
death, the customer won’t call you again. Focus on the
positive and look for the opportunities as they present
themselves. By upskilling and knowing which valve is which
will instil greater confidence in you and this will be obvious
to your customer. People like dealing with friendly helpful
people so how do you appear to your customer?
PROVIDE FIRST CLASS CUSTOMER SERVICE
Make it easy for your customer to find you, contact you,
approach you and pay you. In a world full of hassles, if it is
easy for your customer, they will use you again.
Nothing is easy and success won’t come to you by waiting
for it. If you apply these few simple concepts to your
business and be consistent in following the process, you
will be able to build a strong successful backflow prevention
testing business and be one of the few who really do
succeed.
Contact:
Peter McLennan has been involved with Backflow Prevention
in Australia since the late 1980s. He is the President of
the Backflow Prevention Association of Australia Inc.,
and Secretary of the Backflow Prevention Association of
Australia Inc. Queensland Chapter. Visit .
au to find out more about how the Backflow Prevention
Association of Australia Inc. can help you understand Cross
Connection Control and Backflow Prevention.
Available in a
choice of models
Australian made with the
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The updated design features
easy-to-operate handles and
a bright blue soft rubber guard
to protect teeth with UV protection
for lasting performance
Blueline
Bubblers
FOCUS ON THE POSITIVE AND LOOK
FOR THE OPPORTUNITIES AS THEY
PRESENT THEMSELVES.