The Australian Refrigeration Council (ARC) has launched a national pilot program, supported by the Department of Climate Change, Energy, the Environment and Water (DCCEEW), introducing independent field engagement visits for Refrigerant Handling License (RHL) holders who are not affiliated with a Refrigerant Trading Authorisation (RTA).

The pilot aims to provide practical education and on-site support for independent RHL holders, with the aim of improving understanding of license obligations and strengthening refrigerant handling practices across the sector.

ARC general manager of technical and training Taha Taouti says the initiative is designed to build confidence and capability among license holders.

“These visits are designed to help license holders better understand their obligations. This will improve refrigerant handling practices and build confidence in meeting license conditions,” he says.

By focusing on education rather than compliance, the program aims to strengthen industry capability while supporting improved environmental outcomes.

The pilot builds on insights from an industry survey conducted by DCCEEW in 2025, which found many license holders were seeking more education, guidance and direct engagement. The program will respond to that feedback by offering face-to-face support focused on real-world situations.

During a field engagement visit, ARC field officers will meet directly with license holders to answer questions about license conditions, clarify refrigerant handling requirements, identify and resolve knowledge gaps and share practical tips and best-practice guidance.

Field engagement visits will be delivered across Queensland, New South Wales, Victoria and Western Australia. The ARC will select independent RHL holders from the following license categories: RSS03 for restricted heat pump installations and decommissioning, RAC01 for full refrigeration and air conditioning and AAC02 for automotive air conditioning.

The visits are intended to boost confidence and provide technicians with clear, practical information they can apply in their day-to-day work, according to the ARC.

“Participants will also receive educational resources and have the opportunity to discuss industry standards and environmental responsibilities in a practical, supportive setting,” Taha says.

“This pilot initiative focuses on education, not enforcement. It encourages voluntary compliance through education and clear communication. The ARC encourages eligible RHL holders to take part and make the most of this opportunity for tailored, practical support.”